Terms and Conditions

1. Acceptance of Terms

Welcome to Agent Hita. These Terms and Conditions ("Terms") govern your access to and use of the Agent Hita website, applications, software, services, and related features (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, do not access or use the Service.

2. Description of Service

Agent Hita is a privacy-focused digital safety platform designed to assist users in identifying potential harmful digital influence, manipulation, coercion, grooming, financial scams, romance scams, social engineering, and other concerning behavioral patterns in digital communications.

On Android, when monitoring is enabled and the required accessibility permission has been granted, Agent Hita may analyze supported text displayed in supported apps. On iPhone, Agent Hita works as a keyboard: it analyzes only the text typed by the person using the Agent Hita keyboard, and only while that keyboard is in use. On iPhone it does not see messages the person receives.

The Service provides informational insights, alerts, and risk indicators only.

Agent Hita does not provide legal advice, medical advice, psychological counseling, financial advice, law enforcement services, or emergency services.

3. Eligibility

  • You must be at least eighteen (18) years old to configure Guardian Alerts or administer the Service.
  • Parents, legal guardians, and authorized caregivers may use the Service where permitted by applicable law.
  • If you install or set up Agent Hita on behalf of a child, you represent that you are the child's parent or legal guardian, or are otherwise legally authorized to consent on the child's behalf.
  • You are responsible for ensuring your use complies with all applicable laws and regulations.

4. User Responsibilities

You agree to:

  • Use the Service only for lawful purposes.
  • Use the Service only on devices, accounts, or communications you are authorized to access.
  • Obtain any required permissions or consent before monitoring communications.
  • Maintain the confidentiality of your credentials.
  • Comply with applicable privacy and surveillance laws.

You agree not to:

  • Use the Service to stalk, harass, threaten, or intimidate others.
  • Use the Service for unlawful surveillance.
  • Attempt to bypass security protections.
  • Reverse engineer or interfere with the Service.
  • Use the Service in violation of any applicable law.

5. No Guarantee of Detection

Agent Hita uses artificial intelligence, machine learning, behavioral analysis, and rule-based systems. These systems may:

  • Generate false positives.
  • Generate false negatives.
  • Misinterpret context.
  • Fail to identify harmful activity.
  • Incorrectly classify benign activity as risky.

On iPhone, detection is limited to what is typed with the Agent Hita keyboard. Messages received, text entered with another keyboard, and text in fields where the keyboard is unavailable (such as secure password fields, or apps that do not allow third-party keyboards) or that an app labels as a specific type of data (such as an email address or one-time code) are not analyzed. Guardian alerts on iPhone also require that the keyboard's "Allow Full Access" setting is turned on and that the guardian's email address has been confirmed.

No automated safety system can guarantee accurate detection of harmful behavior.

6. Not Emergency Services

Agent Hita is not an emergency response service. Do not rely on the Service for medical emergencies, mental health crises, threats of violence, self-harm situations, child endangerment emergencies, or criminal activity requiring immediate intervention. If there is an immediate risk to safety, contact emergency services or appropriate authorities.

7. Artificial Intelligence Features

  • AI-generated outputs are informational only.
  • Users remain solely responsible for all decisions made based on Service outputs.
  • AI-generated alerts should not be treated as factual determinations or evidence of wrongdoing.

8. Intellectual Property

All software, technology, trademarks, logos, branding, content, documentation, models, and related materials are owned by Agent Hita LLC or its licensors and are protected by intellectual property laws. No rights are granted except those expressly stated herein.

9. Open Source Components

Certain portions of the Service may incorporate open-source software. Such components remain governed by their respective licenses.

10. Feedback

Any feedback, suggestions, ideas, or recommendations submitted to Agent Hita may be used without restriction or compensation.

11. Third-Party Services

The Service may interact with third-party platforms, operating systems, cloud providers, messaging applications, or device manufacturers. Agent Hita is not responsible for third-party services or their practices.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT HITA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT HITA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THE TOTAL LIABILITY OF AGENT HITA SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS (USD $100), OR (B) THE AMOUNT PAID BY YOU TO AGENT HITA DURING THE PRECEDING TWELVE MONTHS.

14. Indemnification

You agree to defend, indemnify, and hold harmless Agent Hita LLC from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

15. Termination

Agent Hita may suspend or terminate access to the Service at any time for violations of these Terms or for security, legal, or operational reasons.

16. Governing Law

These Terms shall be governed by the laws of the State of Washington, United States.

17. Disputes

Any dispute arising from these Terms will be resolved in the state or federal courts located in Washington State, except where prohibited by law.

18. Apple App Store (iPhone app)

Your use of the iPhone app is also subject to Apple's Standard Licensed Application End User License Agreement, unless a custom end-user license agreement is presented through the App Store.


Child Safety and Guardian Use Policy

Agent Hita is intended to promote safety while respecting privacy.

Parents, guardians, and authorized caregivers remain responsible for all monitoring decisions.

Agent Hita is not a substitute for:

  • Parenting
  • Counseling
  • Education
  • Professional intervention
  • Law enforcement

The Service may provide age-appropriate safety controls, graduated disclosure mechanisms, and customizable risk thresholds where available.

Users are responsible for ensuring they have legal authority to monitor any individual.

Agent Hita is designed to be installed and set up by a parent, legal guardian, or other authorized adult on behalf of a child. The first time the app is opened, the person setting it up is asked to confirm that they are the child's parent or legal guardian (or, if they are using Agent Hita for themselves, that they agree for themselves) and to accept the Terms and Privacy Policy. That person provides consent, on the child's behalf, to the collection and use of the information described in our Privacy Policy. Agent Hita does not ask a child to create an account.

Guardian alert emails are sent only to a guardian address that has been confirmed: we email the address a confirmation link, and alerts start only after the person at that address clicks it.

On iPhone, the Agent Hita keyboard must be added, and its "Allow Full Access" setting turned on, by the device owner in Settings. The keyboard can be removed or switched off at any time. Guardians are responsible for ensuring that the person being protected knows the keyboard is in use.


Privacy Policy

Privacy First Philosophy

Agent Hita is built on the principle: "Safety should never come at the cost of privacy." Our goal is to maximize on-device processing and minimize data collection.

What Agent Hita does not collect

Agent Hita does not collect, store, or transmit message content or conversation history. It does not collect or transmit contacts, photos, browsing history, or precise location. All communication analysis occurs entirely on the device.

On Android, the app keeps on the device only the risk category, severity, app name, and a one-way scrambled identifier for the contact; none of it is sent to us. On iPhone, no results are stored on the device.

What we receive

Agent Hita has no accounts. When it contacts our servers, it sends only the following, and we store only what is noted.

  • Device registration. A randomly generated device identifier and the platform (Android or iPhone). On iPhone the app also sends a device attestation from Apple's App Attest service (a key identifier and a device-attested public key) to prove that it is a genuine copy of the app on genuine Apple hardware. On Android it sends a Google Play Integrity token for the same purpose, which is checked and not kept. We store the identifier, the platform, when the device registered and was last active, and, on iPhone, the attestation data.
  • Daily activity. Once a day the app sends a signal so that we can count active devices. We record the device identifier, the date, and the platform.
  • Guardian Alerts (only if you turn them on). The guardian's email address, so that we can send a confirmation link and then alerts. When an alert is sent, the request also carries the risk category and severity, the time, the app name (shown as "iOS Keyboard" on iPhone), the device's country (from its region setting or, on Android, its SIM card) and time zone, and the protected person's name if one was entered. The alert email is built from these fields and never contains message content. We keep the guardian registration (the address and its confirmation status) until the guardian is removed in the app, and a record of each alert (its category, severity, and reference number) for about 13 months.
  • Feedback (only if you send it). The text you write, your rating, and the device identifier.
  • Android only. False-positive reports that you choose to send (the risk category, severity, a score, the types of signals that matched, whether the on-device AI model flagged it, the protection level chosen, and the app it appeared in); anonymous usage and performance information (app and Android version, device manufacturer, build type, country, and event counts and timings), which we turn into aggregate statistics and do not store per device; and a short-lived counter that limits how often the AI model can be downloaded.
  • iPhone only. Crash and hang reports contain only the type of problem, the app's identifier, and its version; we turn them into aggregate statistics.

Servers, logs, and IP addresses

Like any online service, our servers see the IP address of each request. We use it to limit the rate of requests, in memory, and we do not record it in our databases or application logs. Our web application firewall (AWS WAF) may briefly retain a small sample of recent requests, which include IP addresses, for security monitoring. Our application logs are kept for 30 days and record operational events; they can include a device identifier and, for alert and confirmation emails, the guardian's email address.

iPhone: the Agent Hita Keyboard and Full Access

On iPhone, Agent Hita works as a keyboard. It analyzes only the text typed with the Agent Hita keyboard, in memory on the device. It does not save typed text to storage, does not send it to our servers, and does not read the clipboard. Agent Hita is unavailable in secure text fields, such as password fields, and in certain fields where iOS requires the system keyboard, and individual apps may prevent third-party keyboards from being used. It also skips fields that an app labels as a specific type of data, such as an email address or a one-time code. Agent Hita cannot analyze text entered while another keyboard is active.

Like any iPhone keyboard that can use the network, Agent Hita asks for the "Allow Full Access" setting, and iOS shows a standard warning that a keyboard with Full Access could transmit what you type. Agent Hita uses Full Access only to send the safety alert described above to the confirmed guardian address, through our servers. It does not transmit what you type. Without Full Access, guardian alerts cannot be sent.

On supported devices and operating-system versions, analysis may use an Apple-provided on-device language model. When that model is unavailable, Agent Hita uses its available on-device rule-based detection. Either way the analysis runs on the device.

Children's Privacy (United States)

Agent Hita is designed to be installed and set up by a parent, legal guardian, or other authorized adult on behalf of a child. The first time the app is opened, the person setting it up is asked to confirm that they are the child's parent or legal guardian (or, if they are using Agent Hita for themselves, that they agree for themselves) and to accept the Terms and Privacy Policy. The version accepted and the time are recorded on the device. That person provides consent, on the child's behalf, to the collection and use of the information described in this Privacy Policy. Agent Hita does not ask a child to create an account.

Information used to configure Guardian Alerts is provided by the parent or legal guardian, not requested directly from the child. Agent Hita does not request personal information from children and does not collect their messages, conversation history, contacts, photos, precise location, or browsing history.

From a child's device, we receive only the device registration and daily activity signal described above and, only when a guardian alert is sent, the alert details. We do not use this information for advertising, and we do not condition use of the Service on providing more information than is reasonably necessary.

A parent or guardian may review the information we hold about their child, ask us to delete it, or refuse further collection by contacting privacy@agenthita.org. Removing the guardian in the app stops alerts and deletes the guardian registration, but the device keeps sending its daily activity signal while Agent Hita is in use. Uninstalling the app (on iPhone, removing the keyboard in Settings) stops all further collection.

Information Sharing

Agent Hita does not sell personal information. Information may be disclosed:

  • To comply with law
  • To enforce rights
  • To protect safety
  • During mergers, acquisitions, or asset transfers

We also use service providers that operate the Service on our behalf: Amazon Web Services (hosting, storage, and email delivery), Apple (its App Attest service, on iPhone), and Google (Play Integrity, on Android).

Data Retention

  • Guardian registration — until the guardian is removed in the app.
  • Alert records and daily activity records — deleted automatically after about 13 months.
  • Feedback and false-positive reports — deleted automatically after 2 years.
  • Application logs — 30 days.
  • Device registration records (the device identifier, platform, timestamps, and on iPhone the attestation data) — kept while the device remains registered, and deleted when you ask us to.

Removing the guardian in the app deletes the guardian registration and stops alerts; it does not delete the device registration or stop the daily activity signal. Deleted data may remain in encrypted database backups for up to 35 days. You can ask us to delete the data we hold about you by contacting privacy@agenthita.org.

Security

We implement reasonable safeguards designed to protect information. No security system is guaranteed to be completely secure.


EU / GDPR Rights

This section applies to users located in the European Economic Area (EEA), United Kingdom, or Switzerland. It supplements the Privacy Policy above and prevails where there is any conflict.

Data Controller

The data controller for personal data processed in connection with Agent Hita is:

Agent Hita LLC
Email: privacy@agenthita.org
Website: www.agenthita.org

Personal Data We Process

The personal data we process is listed under "What we receive" in the Privacy Policy above: the device identifier and registration data, the daily activity signal, the guardian's email address and alert details (only if Guardian Alerts are enabled), and feedback or reports you choose to send. We do not receive message content or conversation data. The device identifier is a persistent random ID that does not identify you by name or location, but we treat it as pseudonymous personal data.

Lawful Basis for Processing

  • Consent (Article 6(1)(a)) — Guardian Alerts are an opt-in feature. Processing of the guardian email address and device identifier is based on the user's freely given, specific, and informed consent at the time of enabling the feature. Consent may be withdrawn at any time by removing the guardian email in the app, which will trigger deletion of the stored guardian registration.
  • Consent (Article 6(1)(a)) — Feedback — feedback you choose to submit is processed on the basis of your consent at the time you submit it.
  • Legitimate interests (Article 6(1)(f)) — Device registration and attestation data, daily activity signals, and (transiently, in memory) IP addresses are processed to maintain the security, reliability, and integrity of the Service, including preventing abuse and counting active devices. We have assessed that this processing does not override the fundamental rights and freedoms of users.

International Data Transfers

Agent Hita servers and databases are hosted on Amazon Web Services (AWS) in the United States (us-east-1 region). The information described under "What we receive" in the Privacy Policy is transferred to and stored in the United States.

This transfer is lawful under GDPR Chapter V on the basis of Standard Contractual Clauses (SCCs) entered into between Agent Hita LLC and Amazon Web Services, Inc. under AWS's Data Processing Addendum. A copy of the applicable SCCs is available on request by contacting privacy@agenthita.org.

Children's Data

Agent Hita is designed to protect minors. Where the Service is used in connection with a child under the age of 16 (or the lower applicable age of digital consent in the relevant EU member state, which may be as low as 13), the parent or legal guardian who installs and sets up Agent Hita on the child's behalf, must provide consent to any processing of personal data relating to that child before the Guardian Alerts feature is enabled.

We do not knowingly process personal data of children without appropriate parental or guardian consent. If you believe personal data of a child has been submitted without consent, please contact us at privacy@agenthita.org and we will delete the data promptly.

Your Rights as a Data Subject

Under the GDPR you have the following rights with respect to your personal data:

  • Right of access (Article 15) — You may request a copy of the personal data we hold about you.
  • Right to rectification (Article 16) — You may ask us to correct inaccurate or incomplete personal data.
  • Right to erasure (Article 17) — You may ask us to delete your personal data. For Guardian Alert data, you can also trigger deletion directly in the app by removing the guardian email.
  • Right to restriction of processing (Article 18) — You may ask us to restrict processing of your personal data in certain circumstances.
  • Right to data portability (Article 20) — You may request a machine-readable copy of personal data you have provided to us.
  • Right to object (Article 21) — You may object to processing based on legitimate interests.
  • Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@agenthita.org. We will respond within 30 days. We may ask you to verify your identity before processing your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at edpb.europa.eu. UK users may contact the Information Commissioner's Office (ICO).

Data Retention

See "Data Retention" in the Privacy Policy above for how long each kind of data is kept. Upon a verified erasure request, we delete the personal data we hold about you within 30 days (deleted data may remain in encrypted backups for up to 35 days).


AI Transparency Policy

Agent Hita uses artificial intelligence, machine learning, and behavioral analysis systems to identify patterns that may indicate:

  • Financial manipulation
  • Romance scams
  • Grooming
  • Coercion
  • Social isolation tactics
  • High-pressure influence attempts
  • Emotional manipulation
  • Other potentially harmful behaviors

Analysis runs on the device using rule-based detection and an AI model. On Android the model is Gemma. On iPhone, on supported devices and operating-system versions, analysis may use an Apple-provided on-device language model, and when that model is unavailable only the rule-based detection runs. On iPhone the analysis applies only to what is typed with the Agent Hita keyboard.

AI outputs are probabilistic and should not be considered factual conclusions.

Agent Hita cannot determine intent, predict future actions, diagnose conditions, or establish legal wrongdoing.

Users should independently evaluate all alerts and recommendations.


Acceptable Use Policy

You may not use Agent Hita to:

  • Stalk individuals
  • Harass individuals
  • Engage in unlawful surveillance
  • Facilitate abuse
  • Violate privacy laws
  • Collect data without authorization
  • Conduct unauthorized investigations
  • Interfere with Service operation

Violations may result in suspension or termination of access to the Service, and reporting to appropriate authorities where required by law.


Cookie Policy

This website does not set its own cookies and does not use analytics or advertising trackers. The Agent Hita apps do not use cookies.

The website loads fonts from Google Fonts, so Google receives your IP address when a page loads. The Parents page includes a video embedded from YouTube (using YouTube's privacy-enhanced mode); YouTube may set cookies or collect information when you play it, under its own policies.


DMCA and Copyright Policy

Agent Hita respects intellectual property rights. Copyright owners who believe content infringes their rights may submit a notice containing:

  • Identification of copyrighted work
  • Identification of allegedly infringing material
  • Contact information
  • Good faith statement
  • Statement under penalty of perjury

Valid notices may be sent to: copyright@agenthita.org

Agent Hita reserves the right to remove allegedly infringing content and terminate repeat infringers.


Law Enforcement Request Policy

Agent Hita believes privacy is a fundamental safety feature.

Where technically feasible, communications analyzed by Agent Hita remain on user devices and are not accessible to Agent Hita.

If Agent Hita receives legal requests for user information:

  • Requests will be evaluated for legal validity.
  • Information will only be disclosed when legally required.
  • We will seek to limit disclosures to the minimum legally required scope.
  • Where legally permitted, affected users may be notified.

If Agent Hita does not possess requested information, it cannot provide such information.


Responsible Disclosure and Security Policy

Agent Hita welcomes responsible reporting of security vulnerabilities. Researchers are encouraged to:

  • Avoid accessing user data.
  • Avoid disrupting services.
  • Provide sufficient detail for reproduction.
  • Allow reasonable time for remediation before public disclosure.

Reports may be submitted to: security@agenthita.org

Agent Hita will make reasonable efforts to investigate and address valid reports.


Data Processing Addendum (DPA) Summary

For enterprise, educational, nonprofit, and organizational customers:

  • Agent Hita acts as a service provider with respect to customer data.
  • Customers remain responsible for obtaining necessary permissions and consents.
  • Agent Hita processes data only as necessary to provide the Service.
  • Appropriate technical and organizational safeguards are maintained.
  • Data processing practices may be documented through separate enterprise agreements where required.

India / DPDP Grievance Officer

This section applies to users located in India and is provided in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Grievance Officer

In accordance with the DPDP Act, Agent Hita has designated a Grievance Officer to address concerns or complaints related to the processing of personal data of users in India.

How to Raise a Grievance

If you have a complaint or concern about how your personal data is being processed, you may contact the Grievance Officer at grievances@agenthita.org with the following details:

  • Your name and contact information
  • A description of your complaint or concern
  • The personal data involved, if applicable

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

Your Rights Under the DPDP Act

As a data principal under the DPDP Act, you have the right to:

  • Access a summary of your personal data being processed and the purposes for which it is used
  • Correct or update inaccurate or incomplete personal data
  • Erase your personal data where it is no longer necessary for the purpose for which it was collected
  • Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal
  • Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity

To exercise any of these rights, contact us at grievances@agenthita.org.

Children's Data

Agent Hita does not knowingly process personal data of children under the age of 18 without verifiable parental or guardian consent, in accordance with the DPDP Act. That consent is given by the parent or legal guardian who installs and sets up Agent Hita on the child's behalf. If you believe personal data of a child has been submitted without consent, please contact grievances@agenthita.org immediately.


Australia & New Zealand

This section applies to users located in Australia and New Zealand and supplements the Privacy Policy above.

Australia — Privacy Act 1988

Agent Hita handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). The personal information we collect is limited to what is described under "What we receive" in the Privacy Policy above. Message content is not collected.

New Zealand — Privacy Act 2020

Agent Hita handles personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

Overseas Disclosure

Agent Hita's servers and databases are hosted on Amazon Web Services (AWS) in the United States (us-east-1 region). The information described under "What we receive" in the Privacy Policy is stored in the United States. By using Agent Hita, you acknowledge that your personal information will be disclosed to an overseas recipient (AWS, United States).

We take reasonable steps to ensure that AWS protects the information consistently with the applicable Australian and New Zealand privacy principles, including through AWS's contractual data protection commitments.

Access, Correction and Complaints

You have the right to request access to, or correction of, personal information we hold about you. You may also lodge a complaint if you believe we have not handled your personal information in accordance with applicable privacy law.

Contact us at privacy@agenthita.org. We will respond within 30 days.


Contact Information

Agent Hita LLC
Website: www.agenthita.org

General Contact
admin@agenthita.org

By accessing or using Agent Hita, you acknowledge that you have read, understood, and agreed to these policies.