Terms and Conditions

1. Acceptance of Terms

Welcome to Agent Hita. These Terms and Conditions ("Terms") govern your access to and use of the Agent Hita website, applications, software, services, and related features (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, do not access or use the Service.

2. Description of Service

Agent Hita is a privacy-focused digital safety platform designed to assist users in identifying potential harmful digital influence, manipulation, coercion, grooming, financial scams, romance scams, social engineering, and other concerning behavioral patterns in digital communications.

The Service provides informational insights, alerts, and risk indicators only.

Agent Hita does not provide legal advice, medical advice, psychological counseling, financial advice, law enforcement services, or emergency services.

3. Eligibility

  • You must be at least eighteen (18) years old to create an account or administer the Service.
  • Parents, legal guardians, and authorized caregivers may use the Service where permitted by applicable law.
  • You are responsible for ensuring your use complies with all applicable laws and regulations.

4. User Responsibilities

You agree to:

  • Use the Service only for lawful purposes.
  • Use the Service only on devices, accounts, or communications you are authorized to access.
  • Obtain any required permissions or consent before monitoring communications.
  • Maintain the confidentiality of your credentials.
  • Comply with applicable privacy and surveillance laws.

You agree not to:

  • Use the Service to stalk, harass, threaten, or intimidate others.
  • Use the Service for unlawful surveillance.
  • Attempt to bypass security protections.
  • Reverse engineer or interfere with the Service.
  • Use the Service in violation of any applicable law.

5. No Guarantee of Detection

Agent Hita uses artificial intelligence, machine learning, behavioral analysis, and rule-based systems. These systems may:

  • Generate false positives.
  • Generate false negatives.
  • Misinterpret context.
  • Fail to identify harmful activity.
  • Incorrectly classify benign activity as risky.

No automated safety system can guarantee accurate detection of harmful behavior.

6. Not Emergency Services

Agent Hita is not an emergency response service. Do not rely on the Service for medical emergencies, mental health crises, threats of violence, self-harm situations, child endangerment emergencies, or criminal activity requiring immediate intervention. If there is an immediate risk to safety, contact emergency services or appropriate authorities.

7. Artificial Intelligence Features

  • AI-generated outputs are informational only.
  • Users remain solely responsible for all decisions made based on Service outputs.
  • AI-generated alerts should not be treated as factual determinations or evidence of wrongdoing.

8. Intellectual Property

All software, technology, trademarks, logos, branding, content, documentation, models, and related materials are owned by Agent Hita LLC or its licensors and are protected by intellectual property laws. No rights are granted except those expressly stated herein.

9. Open Source Components

Certain portions of the Service may incorporate open-source software. Such components remain governed by their respective licenses.

10. Feedback

Any feedback, suggestions, ideas, or recommendations submitted to Agent Hita may be used without restriction or compensation.

11. Third-Party Services

The Service may interact with third-party platforms, operating systems, cloud providers, messaging applications, or device manufacturers. Agent Hita is not responsible for third-party services or their practices.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT HITA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT HITA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THE TOTAL LIABILITY OF AGENT HITA SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS (USD $100), OR (B) THE AMOUNT PAID BY YOU TO AGENT HITA DURING THE PRECEDING TWELVE MONTHS.

14. Indemnification

You agree to defend, indemnify, and hold harmless Agent Hita LLC from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

15. Termination

Agent Hita may suspend or terminate access to the Service at any time for violations of these Terms or for security, legal, or operational reasons.

16. Governing Law

These Terms shall be governed by the laws of the State of Washington, United States.

17. Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in Washington State, except where prohibited by law.


Child Safety and Guardian Use Policy

Agent Hita is intended to promote safety while respecting privacy.

Parents, guardians, and authorized caregivers remain responsible for all monitoring decisions.

Agent Hita is not a substitute for:

  • Parenting
  • Counseling
  • Education
  • Professional intervention
  • Law enforcement

The Service may provide age-appropriate safety controls, graduated disclosure mechanisms, and customizable risk thresholds where available.

Users are responsible for ensuring they have legal authority to monitor any individual.


Privacy Policy

Privacy First Philosophy

Agent Hita is built on the principle: "Safety should never come at the cost of privacy." Our goal is to maximize on-device processing and minimize data collection.

Information We Collect

We may collect:

  • Device Information — device model, operating system version, application version.
  • Technical Information — crash logs, diagnostic information, performance metrics.
  • Usage Information — feature usage statistics, configuration settings, service health information.
  • Guardian Contact Information — if you enable Guardian Alerts, the guardian's email address and an anonymous device identifier are stored on our servers to deliver safety alert emails. This is the only personal data transmitted off-device as part of normal app use.

On-Device Processing

Where technically feasible:

  • Communications remain on-device.
  • AI analysis occurs on-device.
  • Message content is not transmitted to Agent Hita servers.
  • Personal communications remain under user control.

Certain optional cloud-based features may require transmission of data and will be disclosed before activation.

Information Sharing

Agent Hita does not sell personal information. Information may be disclosed:

  • To comply with law
  • To enforce rights
  • To protect safety
  • During mergers, acquisitions, or asset transfers

Data Retention

Data is retained only as long as reasonably necessary for operational, legal, security, and compliance purposes. Users may request deletion of account-related information where applicable.

Security

We implement reasonable safeguards designed to protect information. No security system is guaranteed to be completely secure.


EU / GDPR Rights

This section applies to users located in the European Economic Area (EEA), United Kingdom, or Switzerland. It supplements the Privacy Policy above and prevails where there is any conflict.

Data Controller

The data controller for personal data processed in connection with Agent Hita is:

Agent Hita LLC
Email: privacy@agenthita.org
Website: www.agenthita.org

Personal Data We Process

When Guardian Alerts are enabled, we process the following personal data:

  • Guardian email address — provided explicitly by the user during Guardian Setup. Used solely to deliver safety alert emails.
  • Anonymous device identifier — a randomly generated ID that links a device to its registered guardian address. It does not identify you by name or location.

All threat analysis occurs entirely on-device. No message content, conversation data, or behavioural signals are transmitted to Agent Hita servers.

Lawful Basis for Processing

  • Consent (Article 6(1)(a)) — Guardian Alerts are an opt-in feature. Processing of the guardian email address and device identifier is based on the user's freely given, specific, and informed consent at the time of enabling the feature. Consent may be withdrawn at any time by removing the guardian email in the app, which will trigger deletion of the stored data.
  • Legitimate interests (Article 6(1)(f)) — Device information, crash logs, and usage statistics are processed to maintain the security and reliability of the Service. We have assessed that this processing does not override the fundamental rights and freedoms of users.

International Data Transfers

Agent Hita servers and databases are hosted on Amazon Web Services (AWS) in the United States (us-east-1 region). When Guardian Alerts are enabled, the guardian email address and device identifier are transferred to and stored in the United States.

This transfer is lawful under GDPR Chapter V on the basis of Standard Contractual Clauses (SCCs) entered into between Agent Hita LLC and Amazon Web Services, Inc. under AWS's Data Processing Addendum. A copy of the applicable SCCs is available on request by contacting privacy@agenthita.org.

Children's Data

Agent Hita is designed to protect minors. Where the Service is used in connection with a child under the age of 16 (or the lower applicable age of digital consent in the relevant EU member state, which may be as low as 13), the parent or legal guardian must provide consent to any processing of personal data relating to that child before the Guardian Alerts feature is enabled.

We do not knowingly process personal data of children without appropriate parental or guardian consent. If you believe personal data of a child has been submitted without consent, please contact us at privacy@agenthita.org and we will delete the data promptly.

Your Rights as a Data Subject

Under the GDPR you have the following rights with respect to your personal data:

  • Right of access (Article 15) — You may request a copy of the personal data we hold about you.
  • Right to rectification (Article 16) — You may ask us to correct inaccurate or incomplete personal data.
  • Right to erasure (Article 17) — You may ask us to delete your personal data. For Guardian Alert data, you can also trigger deletion directly in the app by removing the guardian email.
  • Right to restriction of processing (Article 18) — You may ask us to restrict processing of your personal data in certain circumstances.
  • Right to data portability (Article 20) — You may request a machine-readable copy of personal data you have provided to us.
  • Right to object (Article 21) — You may object to processing based on legitimate interests.
  • Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@agenthita.org. We will respond within 30 days. We may ask you to verify your identity before processing your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at edpb.europa.eu. UK users may contact the Information Commissioner's Office (ICO).

Data Retention

Guardian email addresses and device identifiers are retained for as long as Guardian Alerts remain enabled. Upon removal of the guardian email in the app, or upon a verified erasure request, the data is deleted from our servers within 30 days.


AI Transparency Policy

Agent Hita uses artificial intelligence, machine learning, and behavioral analysis systems to identify patterns that may indicate:

  • Financial manipulation
  • Romance scams
  • Grooming
  • Coercion
  • Social isolation tactics
  • High-pressure influence attempts
  • Emotional manipulation
  • Other potentially harmful behaviors

AI outputs are probabilistic and should not be considered factual conclusions.

Agent Hita cannot determine intent, predict future actions, diagnose conditions, or establish legal wrongdoing.

Users should independently evaluate all alerts and recommendations.


Acceptable Use Policy

You may not use Agent Hita to:

  • Stalk individuals
  • Harass individuals
  • Engage in unlawful surveillance
  • Facilitate abuse
  • Violate privacy laws
  • Collect data without authorization
  • Conduct unauthorized investigations
  • Interfere with Service operation

Violations may result in account suspension, termination, and reporting to appropriate authorities where required by law.


Cookie Policy

Agent Hita may use cookies and similar technologies to:

  • Maintain sessions
  • Improve functionality
  • Analyze performance
  • Measure reliability
  • Enhance user experience

Users may disable cookies through browser settings, though certain features may not function correctly. Where required by law, consent mechanisms will be provided.


DMCA and Copyright Policy

Agent Hita respects intellectual property rights. Copyright owners who believe content infringes their rights may submit a notice containing:

  • Identification of copyrighted work
  • Identification of allegedly infringing material
  • Contact information
  • Good faith statement
  • Statement under penalty of perjury

Valid notices may be sent to: copyright@agenthita.org

Agent Hita reserves the right to remove allegedly infringing content and terminate repeat infringers.


Law Enforcement Request Policy

Agent Hita believes privacy is a fundamental safety feature.

Where technically feasible, communications analyzed by Agent Hita remain on user devices and are not accessible to Agent Hita.

If Agent Hita receives legal requests for user information:

  • Requests will be evaluated for legal validity.
  • Information will only be disclosed when legally required.
  • We will seek to limit disclosures to the minimum legally required scope.
  • Where legally permitted, affected users may be notified.

If Agent Hita does not possess requested information, it cannot provide such information.


Responsible Disclosure and Security Policy

Agent Hita welcomes responsible reporting of security vulnerabilities. Researchers are encouraged to:

  • Avoid accessing user data.
  • Avoid disrupting services.
  • Provide sufficient detail for reproduction.
  • Allow reasonable time for remediation before public disclosure.

Reports may be submitted to: security@agenthita.org

Agent Hita will make reasonable efforts to investigate and address valid reports.


Data Processing Addendum (DPA) Summary

For enterprise, educational, nonprofit, and organizational customers:

  • Agent Hita acts as a service provider with respect to customer data.
  • Customers remain responsible for obtaining necessary permissions and consents.
  • Agent Hita processes data only as necessary to provide the Service.
  • Appropriate technical and organizational safeguards are maintained.
  • Data processing practices may be documented through separate enterprise agreements where required.

India / DPDP Grievance Officer

This section applies to users located in India and is provided in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Grievance Officer

In accordance with the DPDP Act, Agent Hita has designated a Grievance Officer to address concerns or complaints related to the processing of personal data of users in India.

How to Raise a Grievance

If you have a complaint or concern about how your personal data is being processed, you may contact the Grievance Officer at grievances@agenthita.org with the following details:

  • Your name and contact information
  • A description of your complaint or concern
  • The personal data involved, if applicable

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

Your Rights Under the DPDP Act

As a data principal under the DPDP Act, you have the right to:

  • Access a summary of your personal data being processed and the purposes for which it is used
  • Correct or update inaccurate or incomplete personal data
  • Erase your personal data where it is no longer necessary for the purpose for which it was collected
  • Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal
  • Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity

To exercise any of these rights, contact us at grievances@agenthita.org.

Children's Data

Agent Hita does not knowingly process personal data of children under the age of 18 without verifiable parental or guardian consent, in accordance with the DPDP Act. If you believe personal data of a child has been submitted without consent, please contact grievances@agenthita.org immediately.


Australia & New Zealand

This section applies to users located in Australia and New Zealand and supplements the Privacy Policy above.

Australia — Privacy Act 1988

Agent Hita handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). The personal information we collect is limited to guardian email addresses and anonymous device identifiers, collected only when the Guardian Alerts feature is enabled (see Privacy Policy above).

New Zealand — Privacy Act 2020

Agent Hita handles personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

Overseas Disclosure

Agent Hita's servers and databases are hosted on Amazon Web Services (AWS) in the United States (us-east-1 region). When Guardian Alerts are enabled, the guardian email address and device identifier are stored in the United States. By enabling Guardian Alerts, you acknowledge that your personal information will be disclosed to an overseas recipient (AWS, United States).

We take reasonable steps to ensure that AWS protects the information consistently with the applicable Australian and New Zealand privacy principles, including through AWS's contractual data protection commitments.

Access, Correction and Complaints

You have the right to request access to, or correction of, personal information we hold about you. You may also lodge a complaint if you believe we have not handled your personal information in accordance with applicable privacy law.

Contact us at privacy@agenthita.org. We will respond within 30 days.


Contact Information

Agent Hita LLC
Website: www.agenthita.org

General Contact
admin@agenthita.org

By accessing or using Agent Hita, you acknowledge that you have read, understood, and agreed to these policies.